Palace Party Rental Terms and Condition
All Invoice are subjected to a 24-48 hours Waite time Delivery Via Email.
All booking requires a 50% Retainer fee of your is required to reserve your rental. All Retainer are non-refundable. In the event of inclement weather, you may reschedule the rental or receive a credit that can be used for 1 year from the date of your event. You must call the office no later than 6am the day of your event if bad weather to cancel which a credit or rescheduling event is permitted. No credits will be issued once the rentals have been setup.
All Invoice Reqired 50% of total invoice to secure event date. 14 Business days prior to your event date remainig of balance is due. (Not Counting the week of your Event.) IF YOUR EVENT IS 14 Businesss DAYS OR LESS FULL PAYMENT IS REQUIRED AT THE TIME THE INVOICE IS SENT.
Please note your invoice is only good for 48 hours. After 48 hours your invoice is cancel if payment is not received. All last minute Event please be payment ready. INVOICE must be pay once invoice is sent if payent is not made invoice will be cancel the next day and subjectd t the 14% PENALTY FEE. A new invoice can be reissued with a 14% PENALTY FEE. (INVOICE THAT ARE CANCEL DUE To NON-PAYMENT ARE ALSO SUBJECTED TO A 14% PENALTY FEE AS WELL NO EXCEPTION . ) (NO PAYMENT NO DELIVERY) All Customed pieced that need to be made must be paid in full and items are full price. (No Exeception) If a refund has to be made for any reson please allowed 14 Business days for refund to be processed. ALL RETURN MUST BE MADE NO LATER THAN MONDAY OF THE STARTING OF THE WEEK FROM WHEN YOU PICK UP. IF DROP IF LATE A $10.00 FEE WILL AUTOMATICALLY IMPOSE EVERYDAY UNTIL ITEMS ARE RETURNED. AFTER ONE WEEK ITEM WILL BE CONSIDER STOLEN AND PROPER PAPER WORK WILL BE FILLED TO RETRIVED SUCH ITEM. CLEINT WILL BE SUBJECTED TO PAY ALL FEE ASSOCIATED WITH RECOVERING ITEM.
If you have any question feel free to call 914-562-9182.
There will be a $80.00 Retainer fee for all Linen rentals. If damages occur when linen is retuned the price at time for replace of the linen will immediatelly be imposed on customer.
Palace Party Rental reserves the right to determine if unsafe conditions and/or weather constitute cancellation of a rental. Unsafe conditions and/or weather may include rain, snow, high winds or muddy conditions. If we determine a cancellation is necessary, we will be issued a full Credit.
Delivery and Setup
All Rental equipment will be delivered and setup for you prior to the start time of your engagement. If you rent an inflatable, it must be setup on a relatively flat surface within 100ft of an electrical outlet. In the event electricity is not available, we can provide a portable generator at an addition cost of $80.00. Please make sure that the path used leading to the setup area is clear of all obstacles. A minimum clearance of 3ft is required to pass through fenced areas. Inflatables can be setup on grass, cement or asphalt. We will never set up on gravel, rocks, sand or sand from an old pool removal.
The area must be ready before we arrive (lawn mowed, leaves raked, etc). If we have to wait, an additional free will be charged $100 for every 1/2 hour. Any pets in the yard cannot be around inflatables for safety reasons, and all dog feces muse be cleaned up prior to delivery.
Delivery and Pick fee is $100.00 within Rockland. Orange County and Westchester delivery fee varies depending on your zip code. New York City, Bronx, Queens, and surrounding area delivery fee varies depending on your zip code .
IT’S THE RESPONSIBILITY OF THE CUSTOMER TO PROTECT AND SECURE ALL RENTAL ITEMS FROM DAMAGE AND/OR STOLEN. ALL CUSTOMERS AGREE TO REPLACE ANY AND EVERY ITEM AT CURRENT COST INCLUDING APPLICABLE COSTS INCURRED BY Palace Party Rental.
TABLES AND CHAIRS MUST BE CLEANED BEFORE PICKUP/REMOVAL, IF NOT THERE WILL BE A $45.00 SERVICE CHARGE FEE AUTOMATICALLY IMPOSED BY Palace Party Rental, THIS WILL BE IMMEDIATELY DUE AND PAYABLE BY CUSTOMER.